The challenge

Mitie MobileTech relied heavily on manual processes to track training records, verify competencies, and forecast renewal needs. The organisation was also using a stand-alone Learning & Development solution to support staff career development and skills gap analysis.

The lack of digitised, integrated processes created inefficiencies, delays and duplicated efforts, particularly when responding to customer requests for proof of compliance. Poor visibility made it difficult to proactively address skill gaps and manage upcoming training requirements—vital for maintaining business-critical accreditations such as ISO, Alcumus, and Safe Contractor.

The solution

To address these issues, Mitie MobileTech selected VISION's comprehensive health and safety platform, opting for a suite of four core modules. This provided a scalable solution tailored to the complex needs of their nationwide workforce.

• Training Matrix

• Toolbox Talks

• Forms and Checklists

• e-Learning (via iHasco)

Usability was key. The solution needed to be intuitive to use and integrate seamlessly into Mitie’s daily operations. It also had to support its user base across various roles, ensuring accessibility from both desktop and mobile platforms to accommodate field-based engineers and management alike. This focus on simplicity and accessibility was crucial to driving adoption across the business.

The results

Since deploying VISION, Mitie MobileTech has reported a range of benefits:

• Operational Efficiency: VISION’s QR code technology has facilitated real-time visibility into competencies, renewals, and skills gap analysis, enabling better resource planning and budget forecasting.

• Regulatory Readiness: Training records are now centrally managed and easily accessible—streamlining compliance for audits and client reporting. Similarly, integration with the leading e-learning platform, iHasco, via VISION’s API builder, means staff training is automatically centrally recorded and always up to date.

• Customer Confidence: Fast, remote evidence-sharing enhances trust and credibility with national clients.

• Staff Empowerment: The mobile-friendly interface supports field operatives, boosting engagement and satisfaction through easier access to training resources.

• Positive Feedback: Across account teams and customers, the feedback on VISION has been consistently positive, further validating the platform’s impact.