"It was essential to have a single centralised system"
“We wanted to manage staff training in the most efficient and proactive way across our diverse departments. It was essential to have a single, centralised system that individual departments – as well as the organisation as a whole - could use effectively.”
Leah Mills , Systems Admin Officer, Enveco NW
Enveco NW Environmental Services delivers a wide range of operational services for the residents and businesses of Blackpool. Established in 2019 as a wholly owned company of Blackpool Council, Enveco is committed to excellence and efficiency in public service delivery. Similarly, it has come to recognise the importance of robust, centralised health and safety training management processes as key to supporting both compliance and the professional development of its 250 strong workforce.
With teams spread across seven distinct operational areas—including Grounds Maintenance, Street Cleansing, Commercial and Domestic Waste Services, the Central Vehicle Maintenance Unit, and the Household Waste Recycling Centre, in addition to their support centre, Enveco sought a solution that would help team service managers and supervisors to oversee and manage training proactively, holistically and consistently.
To achieve this, Enveco partnered with VISION to implement its Training Matrix software, a decision that has already delivered major gains in efficiency, planning, and user satisfaction across the organisation.
The challenge: Disconnected Training Systems Across Services
Prior to adopting VISION, each operational department at Enveco worked with different systems to manage staff health and safety courses, often using Excel spreadsheets and manual tracking methods.
With health and safety training requirements varying across different service areas, and the operational nature of many roles demanding up-to-date competencies and qualifications, keeping records current and accurate was a time-consuming task. Renewal dates and compliance obligations were particularly vulnerable to being missed.
“We wanted to manage staff training in the most efficient and proactive way across our diverse departments,” Leah Mills, Enveco’s Systems Admin Officer explained. “It was essential to have a single, centralised system that individual departments – as well as the organisation as a whole - could use effectively.”
Previously, each department at Enveco managed its own training needs manually, which created challenges in getting a clear, organisation-wide view. Without a central source of information, it was difficult to easily identify common training needs, spot gaps, or coordinate upskilling and personal development opportunities across the workforce.
The solution: Centralising Training with VISION’s Training Matrix
In response to these challenges, Enveco implemented VISION’s Training Matrix, a module designed specifically to simplify, centralise, and automate training management.
Since its implementation in September 2024, VISION is now used by all Enveco’s service managers and supervisors, providing a single point of access where training records can be monitored, updated, and proactively managed.
The matrix offers a clear visual and colour-coded overview of each employee’s training status, allowing for better forecasting of training needs and providing automatic alerts for upcoming renewals. It ensures that every department, from Street Cleansing to the Support Centre, maintains consistent training records in a standardised format.
"After transferring our existing training records onto VISION, the system allowed us to easily identify the training and development done across the entire company,” Leah continued. "By being able to review our company’s training data as a whole, to breaking it down per department, we have been able to review and spot any training patterns and gaps within each service. This has allowed all service areas to plan and manage their staff training efficiently by ensuring that all training is up to date and that all training renewals are scheduled accordingly."
Benefits: Efficiency, Engagement, and Organisational Planning
Since implementing the VISION Training Matrix, Enveco has experienced significant benefits:
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Improved Efficiency: Automation of renewal prompts and a centralised record system have dramatically reduced the time required for training administration.
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Enhanced Accessibility: Managers and supervisors across all departments can now access and manage training data in real-time, increasing responsiveness and decision-making capabilities.
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Higher Training Success Rates: The visibility and structure provided by the matrix have led to a rise in completed and on-time training across the organisation.
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Better Departmental Planning: Teams are now able to forecast training needs and address skills gaps more proactively. This is particularly beneficial for services that see a seasonal peak in demand – e.g. Street Cleansing and Parks & Green Open Spaces – allowing Enveco to ensure staff training is scheduled with minimal impact on service delivery. In addition, the organisation is now able to schedule cross-departmental training needs more efficiently, improving budget- and staff management.
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Increased User Satisfaction: Staff and managers alike report greater confidence in the training process, thanks to the platform’s ease of use and reliability.
Looking Ahead - Enveco’s adoption of VISION’s Training Matrix has empowered its workforce with a consistent, efficient, and scalable system to manage training and development. By partnering with VISION, Enveco has positioned itself as a leader in operational efficiency, and a model for other organisations seeking to digitally transform their workforce development practices.
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